Privacy Policy

At Cloud Tread, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your information when you visit cloudtread.ae, create an account, place an order or communicate with us.

Cloud Tread currently accepts and delivers orders exclusively within the United Arab Emirates. However, some technology, payment and website service providers may process information using secure systems located outside the UAE.

By using our website, you acknowledge the practices explained in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly when you browse our website, create an account, place an order, subscribe to marketing or contact customer service.

Personal and Contact Information

This may include:

• Full name

• Email address

• UAE mobile number

• Billing and delivery address

• Emirate, city and location details

• Account login information

• Communication preferences

Order and Transaction Information

When you place or attempt to place an order, we may collect:

• Products, sizes and quantities selected

• Order number and purchase history

• Payment method

• Transaction status

• Delivery and collection details

• Exchange, return and refund history

• Customer-service communications

Payment Information

Payments may be processed by authorised third-party payment providers through secured connections.

Cloud Tread does not directly store your complete debit card or credit card details. Payment providers may collect and process cardholder information, transaction details and billing information according to their own privacy and security policies.

We may retain limited transaction information, such as the payment method, payment status, transaction reference and amount, for accounting, order management, fraud prevention and legal compliance.

Device and Website-Usage Information

When you use our website, certain technical information may be collected automatically, including:

• IP address

• Browser and device type

• Operating system

• Pages and products viewed

• Search activity

• Referring website

• Time spent on the website

• Shopping-cart activity

• Cookie and session identifiers

• Approximate location based on your IP address

How We Use Your Information

Cloud Tread may use personal information to:

• Process, confirm and deliver UAE orders

• Contact you regarding an order or delivery

• Arrange exchanges, collections, returns and refunds

• Create and manage customer accounts

• Process and verify payments

• Prevent fraudulent or unauthorised transactions

• Respond to enquiries and customer-service requests

• Remember shopping-cart and website preferences

• Improve our products, services and website experience

• Analyse website traffic and customer behaviour

• Send marketing communications when permitted

• Maintain business, tax and transaction records

• Protect the security and legal rights of Cloud Tread and its customers

• Comply with applicable UAE laws and regulatory requirements

We will not use personal information for purposes that are incompatible with the reason it was collected unless permitted by law or supported by valid consent.

Legal Grounds for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to fulfil an order or provide a requested service.

• You have given consent.

• Processing is necessary to meet a legal obligation.

• Processing is required to protect our legitimate business interests without unfairly affecting your privacy rights.

• Processing is necessary to detect fraud, protect our website or resolve disputes.

Where processing depends on your consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was lawfully completed before consent was withdrawn.

Shopify and Ecommerce Services

Cloud Tread’s online store is operated using Shopify. Shopify may process personal information needed to provide website hosting, customer accounts, checkout, order management, security and related ecommerce functions.

Information processed through Shopify is handled according to Shopify’s security measures and applicable privacy terms. Because Shopify and some of its service providers operate internationally, information may be processed or stored outside the UAE using appropriate legal and security safeguards.

When We Share Personal Information

Cloud Tread does not sell or rent customer information.

We may share only the information reasonably necessary with trusted service providers, including:

• Shopify and website-hosting providers

• Payment gateways and financial service providers

• UAE delivery and courier companies

• Exchange and collection partners

• Cloud storage and technical-support providers

• Analytics, advertising and marketing platforms

• Fraud-prevention and website-security providers

• Professional advisers, auditors or accountants

• Government authorities when disclosure is legally required

These parties may only receive information relevant to the service they provide. They are expected to handle personal information securely and in accordance with their contractual and legal obligations.

UAE Delivery Partners

To complete an order, we may provide a courier or delivery partner with information such as:

• Customer name

• UAE mobile number

• Delivery address

• Emirate and location details

• Order or collection reference

• Cash on Delivery amount, where applicable

• Delivery instructions provided by the customer

Delivery partners should use this information only to complete delivery, collection, exchange or related courier services.

Cookies and Similar Technologies

Cloud Tread uses cookies and similar technologies to keep the website functioning, remember customer preferences, understand website performance and improve the shopping experience.

Cookies may be used to:

• Keep products in your shopping cart

• Maintain secure login sessions

• Remember language or currency preferences

• Support checkout and payment security

• Measure website traffic and performance

• Understand how visitors use the website

• Display relevant marketing where consent is required

• Detect suspicious or fraudulent activity

Some cookies are necessary for the website to operate and cannot be disabled through our systems. Optional analytics or advertising cookies may be managed through the cookie banner or browser settings where available.

Disabling cookies may prevent certain website features from working correctly.

Analytics and Advertising

We may use analytics and advertising services to understand website traffic, product interest and campaign performance.

These services may collect device identifiers, IP addresses, browser information, page activity and cookie data. Where legally required, optional tracking technologies will be used only after obtaining appropriate consent.

You can adjust cookie preferences through the website’s cookie settings or your browser. You may also unsubscribe from promotional emails using the unsubscribe option included in the message.

Marketing Communications

If you subscribe to Cloud Tread updates or agree to receive marketing, we may contact you about:

• New products

• Special offers

• Promotional events

• Restocked products

• Relevant store news

You may unsubscribe at any time by:

• Selecting the unsubscribe link in an email

• Adjusting available account preferences

• Contacting Cloud Tread customer service

We may still send essential non-marketing communications related to active orders, payments, deliveries, exchanges, returns, refunds, security or account administration.

Data Retention

Cloud Tread retains personal information only for as long as reasonably necessary to:

• Process and complete orders

• Provide exchanges, returns and refunds

• Maintain customer accounts

• Respond to enquiries or complaints

• Meet accounting, tax and legal obligations

• Prevent fraud and resolve disputes

• Establish, exercise or defend legal claims

Different categories of information may be kept for different periods. When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to legal and technical requirements.

Data Security

We use reasonable administrative, organisational and technical safeguards to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse or alteration

• Unlawful disclosure

• Destruction or damage

Security measures may include secured connections, access restrictions, password protection, trusted service providers and transaction-monitoring systems.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Customers are responsible for keeping account passwords confidential and for notifying Cloud Tread if they suspect unauthorised account activity.

Cross-Border Data Processing

Although Cloud Tread sells and delivers only within the UAE, Shopify, payment processors, analytics services and other technology providers may process or store information outside the UAE.

Where personal information is transferred across borders, Cloud Tread and its service providers will take reasonable steps to use safeguards required under applicable data-protection laws. An overseas processing location does not mean that Cloud Tread offers international delivery.

Your Privacy Rights

Subject to applicable UAE law and permitted exceptions, you may have the right to:

• Request information about how your personal data is processed

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Request deletion of eligible personal information

• Request restriction or cessation of certain processing

• Object to direct-marketing activities

• Withdraw previously provided consent

• Request data portability where applicable

• Object to certain automated decisions where legally permitted

• Submit a privacy-related complaint

These rights reflect protections recognised under the UAE’s Personal Data Protection Law.

Cloud Tread may ask you to verify your identity before processing a privacy request. Some requests may be limited where information must be retained to complete an order, protect legal rights, prevent fraud or comply with UAE law.

Children’s Privacy

Cloud Tread’s website is not intended for children to place orders independently. Customers who have not reached the legal age required to enter a purchasing agreement should use the website only with the involvement and permission of a parent or legal guardian.

We do not knowingly collect children’s personal information for marketing purposes. If a parent or guardian believes that a child has submitted personal information without appropriate permission, they should contact Cloud Tread.

Third-Party Websites

Our website may contain links to social-media platforms, payment services or other third-party websites. Cloud Tread does not control the privacy practices or content of independent third parties.

Customers should review the privacy policy of any external website before submitting personal information. This Privacy Policy applies only to information processed by or on behalf of Cloud Tread.

Business or Legal Disclosure

Personal information may be disclosed when reasonably necessary to:

• Comply with a court order, legal obligation or regulatory request

• Detect or prevent fraud and unlawful activity

• Protect customers, Cloud Tread or other persons

• Enforce website policies and contractual rights

• Support a business restructuring, merger, sale or transfer

If a business transfer occurs, personal information may be transferred as part of the business assets, subject to appropriate confidentiality and legal safeguards.

Changes to This Privacy Policy

Cloud Tread may update this Privacy Policy to reflect changes to our website, technology, services, business practices or legal obligations.

The updated policy becomes effective when published on cloudtread.ae. Customers are encouraged to review this page periodically.

Contact Cloud Tread

For questions about this Privacy Policy or to request access, correction, deletion or restriction of personal information, contact Cloud Tread through the customer-service details provided on cloudtread.ae.

Please provide sufficient information to identify your account or order and clearly describe your request. For security reasons, additional identity verification may be required before personal information is accessed, corrected or deleted.