Terms of Service

Welcome to Cloud Tread. These Terms of Service govern your access to and use of cloudtread.ae, including its content, products, customer accounts, checkout features and related services.

Throughout these Terms, “Cloud Tread,” “we,” “us” and “our” refer to Cloud Tread. “Customer,” “you” and “your” refer to any person who visits the website, creates an account, communicates with us or places an order.

By accessing the website or placing an order, you confirm that you have read, understood and agreed to these Terms of Service, our Privacy Policy, Shipping Policy and Return, Refund & Exchange Policy.

Online Store Terms

To place an order, you must be legally capable of entering into a binding purchase agreement under applicable UAE law.

If you have not reached the required legal age, you may use the website and place an order only with the permission and involvement of a parent or legal guardian.

You agree that:

• All information you provide will be accurate and complete.

• You will use the website only for lawful personal shopping purposes.

• You will not place fraudulent, false or unauthorised orders.

• You will not use our products or services for unlawful activities.

• You will not interfere with the security or operation of the website.

Cloud Tread currently accepts and delivers orders exclusively within the United Arab Emirates.

Products and Availability

Cloud Tread offers fashion and lifestyle products, including footwear, bags, watches and related items.

All products are subject to availability. Adding an item to your cart does not reserve it. A product may become unavailable before an order is processed or confirmed.

We reserve the right to:

• Limit the quantity of any product

• Discontinue a product without notice

• Refuse or cancel orders where stock is unavailable

• Correct product information or pricing errors

• Restrict sales to particular customers, locations or orders where reasonably necessary

If a paid product becomes unavailable, we may offer a replacement, store credit or an eligible refund.

Product Information and Images

We aim to present product descriptions, images, colours, sizes, materials, prices and availability as accurately as reasonably possible.

However:

• Colours may appear differently depending on the customer’s screen or device.

• Product measurements may have reasonable variations.

• Packaging may change without affecting the product.

• Images may include styling items that are not included with the purchase.

• Minor manufacturing or design variations may occur.

Customers are responsible for reading the product description, selecting the correct size and reviewing all available information before placing an order.

If a product materially differs from its confirmed description, contact Cloud Tread within the period stated in our Return, Refund & Exchange Policy.

Prices and Currency

All prices displayed on Cloud Tread are shown in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices may change at any time without prior notice. A price change will not normally affect an order that has already been accepted and confirmed, except where there is an obvious pricing or technical error.

Applicable taxes, delivery charges or service fees will be displayed during checkout or communicated before the order is confirmed, where required.

Cloud Tread reserves the right to correct pricing errors. If an incorrect price affects an order, we may contact the customer for confirmation or cancel the affected order and refund any eligible payment.

Orders and Acceptance

Submitting an order does not automatically mean that Cloud Tread has accepted it.

After an order is placed, you may receive an acknowledgement containing your order details. This acknowledgement confirms receipt of the order but does not guarantee acceptance or availability.

An order may be refused or cancelled for reasons including:

• Product unavailability

• Incorrect pricing or product information

• Payment failure

• Suspected fraud or unauthorised activity

• Incorrect or incomplete customer information

• An address outside the UAE

• Repeated failed deliveries

• Excessive quantities suggesting unauthorised resale

• Violation of these Terms of Service

If we cancel an eligible prepaid order, the amount paid for the cancelled product will be refunded through the original payment method or another agreed method.

Customer Information

You must provide accurate and complete information when placing an order, including:

• Full name

• Active UAE mobile number

• Complete delivery address

• Emirate and location details

• Correct product and size selection

• Valid payment information, where applicable

Cloud Tread is not responsible for delays, failed deliveries or additional costs resulting from incorrect, incomplete or outdated information provided by the customer.

Contact us as soon as possible if your order information needs to be corrected. Changes cannot be guaranteed after processing or dispatch.

Order Cancellation

Customers may request cancellation within 2 hours of placing an order.

Cancellation is available only when:

• The request is submitted within the two-hour period.

• The order has not been processed or dispatched.

• The order has not been transferred to the courier.

After two hours, or once dispatch has started, the order cannot normally be cancelled.

Refusing an order at delivery does not automatically qualify as an approved cancellation or refund. Any eligible refund will be processed according to our Return, Refund & Exchange Policy.

Payments

Available payment methods may be displayed at checkout and may include Cash on Delivery, debit cards, credit cards, digital wallets or other approved options.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.

• The information provided is accurate.

• Sufficient funds or credit are available.

• You authorise the applicable payment provider to process the transaction.

Online payments may be handled through independent payment gateways using secured connections. Cloud Tread does not directly store complete debit or credit card details.

Banks and payment providers may apply additional verification, processing times or security checks. Cloud Tread is not responsible for payment delays or declines caused by a bank, card issuer or payment provider.

Cash on Delivery

Where Cash on Delivery is available:

• The customer must provide a valid UAE mobile number and delivery address.

• The full payable amount must be available at delivery.

• The customer must cooperate with order-confirmation procedures.

• Repeated refusal or failure to accept confirmed orders may result in Cash on Delivery restrictions.

A Cash on Delivery order remains subject to stock availability, address verification and acceptance by Cloud Tread.

Discount Codes and Promotions

Discount codes, promotional offers and sale prices may be subject to additional conditions.

Unless otherwise stated:

• Only one discount code may be used per order.

• Codes cannot be exchanged for cash.

• Codes cannot be applied after an order is confirmed.

• Promotions may have an expiry date or usage limit.

• Certain products may be excluded.

• Discount codes must not be copied, sold or used fraudulently.

Cloud Tread may modify or end a promotion where reasonably necessary. Orders placed using an unauthorised, expired or technically incorrect discount may be adjusted or cancelled.

UAE Delivery

Cloud Tread delivers exclusively within the seven Emirates:

• Dubai

• Abu Dhabi

• Sharjah

• Ajman

• Umm Al Quwain

• Ras Al Khaimah

• Fujairah

We do not currently accept or deliver international orders.

Delivery estimates are provided in good faith but are not guaranteed. Delivery may be affected by location, product availability, courier schedules, traffic, weather, public holidays, address issues or circumstances beyond our reasonable control.

Complete delivery conditions are provided in the Cloud Tread Shipping Policy.

Delivery Acceptance

Customers must ensure that someone is available at the confirmed address to receive the order.

When receiving an order:

• Check that the packaging and order details appear correct.

• Report visible damage or an incorrect product promptly.

• Do not use the product if you intend to submit a defect or incorrect-item claim.

• Keep the original packaging, labels and accessories.

If delivery cannot be completed because the customer is unavailable, provides an incorrect address or cannot be contacted, additional delivery charges may apply.

Ownership and responsibility for the product pass to the customer when the order is successfully delivered to the provided address or an authorised recipient.

Exchanges, Returns and Refunds

Exchange requests must be submitted and confirmed within 2 calendar days of receiving the order.

Eligible products must remain:

• Unworn and unused

• Unwashed and unaltered

• Free from stains, odours or damage

• In their original box and packaging

• Complete with original tags and accessories

• In a resalable condition

After an exchange is approved, Cloud Tread will arrange collection. Once the original product has been collected and inspected, the replacement will normally be delivered within 2–3 working days, subject to stock availability and courier schedules.

Refunds, exchanges, final-sale restrictions and non-returnable products are governed by our Return, Refund & Exchange Policy.

Nothing in these Terms is intended to remove any mandatory consumer right available under applicable UAE law.

Final Sale and Promotional Products

Products clearly identified as Final Sale or Non-Returnable are not eligible for change-of-mind returns or exchanges.

This restriction does not prevent a customer from reporting a product that was:

• Supplied incorrectly

• Delivered with verified damage

• Materially defective upon delivery

Sale products that are not marked as Final Sale may qualify for exchange when they satisfy all applicable eligibility requirements.

Customer Accounts

You may be able to create an account to view orders, save information or use other website features.

You are responsible for:

• Providing accurate registration information

• Maintaining the confidentiality of your password

• Restricting access to your device and account

• Informing Cloud Tread about suspected unauthorised activity

You are responsible for activity performed through your account unless the activity resulted from a security failure directly caused by Cloud Tread.

We may suspend or close an account that is used fraudulently, unlawfully or in violation of these Terms.

Reviews and Customer Content

If you submit a review, photograph, comment, suggestion or other content, you confirm that:

• The content is truthful and based on genuine experience.

• You have the right to submit it.

• It does not violate another person’s rights.

• It is not abusive, unlawful, misleading or defamatory.

• It does not contain malicious code, spam or unauthorised advertising.

You grant Cloud Tread a non-exclusive, royalty-free right to display, reproduce and use submitted content for website, customer-service and marketing purposes, subject to applicable privacy law.

We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.

Intellectual Property

All website content owned by or licensed to Cloud Tread—including its layout, written content, graphics, logos, photographs, videos, icons and design elements—is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only.

Without written permission, you must not:

• Copy or republish website content

• Reproduce product photographs

• Use Cloud Tread branding

• Scrape or extract website data

• Create derivative commercial materials

• Resell or commercially exploit website content

Product names, brand names and trademarks belonging to third-party brands remain the property of their respective owners. Their appearance on the website does not imply sponsorship or partnership unless expressly stated.

Prohibited Uses

You must not use the website:

• For unlawful, fraudulent or abusive purposes

• To submit false orders or payment information

• To impersonate another person

• To infringe intellectual-property or privacy rights

• To upload viruses or malicious code

• To interfere with website security

• To collect customer information without permission

• To send spam or unauthorised advertising

• To bypass access or purchase restrictions

• To test the website for vulnerabilities without authorisation

• To use automated tools to scrape, copy or overload the website

• To make purchases using stolen or unauthorised payment methods

We may restrict access, cancel orders or report suspected unlawful activity where reasonably necessary.

Third-Party Services and Links

The website may rely on or link to services operated by Shopify, payment providers, couriers, analytics platforms, social-media networks and other third parties.

Cloud Tread does not control every third-party service and is not responsible for independent websites, policies or services outside our reasonable control.

Use of a third-party service may be governed by that provider’s own terms and privacy policy. Customers should review those terms before providing information or completing a transaction.

Privacy and Data Protection

Personal information is collected and processed according to the Cloud Tread Privacy Policy and applicable UAE data-protection requirements.

By using the website, you acknowledge that certain information may be processed by Shopify, payment providers, couriers and other service providers required to operate the store and complete orders.

Although Cloud Tread delivers only within the UAE, technology providers may securely process information outside the UAE using applicable safeguards.

Website Availability

We aim to keep the website accurate, secure and available. However, uninterrupted or error-free access cannot be guaranteed.

The website may be temporarily unavailable because of:

• Maintenance or technical updates

• Hosting or network problems

• Cybersecurity incidents

• Third-party service failures

• Events beyond our reasonable control

We may modify, suspend or discontinue a website feature when reasonably necessary without being liable for temporary unavailability, to the maximum extent permitted by law.

Disclaimer of Warranties

The website and its general content are provided on an “as available” basis, subject to any mandatory rights and warranties that cannot legally be excluded.

Cloud Tread does not guarantee that:

• The website will always be uninterrupted or error-free.

• Every product will remain available.

• Product colours will appear identically on every device.

• Delivery estimates will always be achieved.

• General product content will meet every customer’s individual expectations.

Nothing in this section excludes any express product commitment or mandatory protection provided under UAE law.

Limitation of Liability

To the maximum extent permitted by UAE law, Cloud Tread will not be liable for indirect, incidental or consequential losses arising from:

• Improper use of a product

• Failure to follow care or usage instructions

• Incorrect information provided by the customer

• Unauthorised account access caused by the customer

• Delays caused by couriers or events beyond our control

• Third-party websites or service providers

• Temporary website interruption

Cloud Tread’s liability for an eligible product claim will generally be limited to the amount paid for the affected product, except where applicable law does not permit such a limitation.

Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims or reasonable costs arising directly from your unlawful misuse of the website, fraudulent activity or material violation of these Terms.

This provision does not apply where the relevant loss was caused by Cloud Tread’s own unlawful act, negligence or breach of a mandatory legal obligation.

Events Beyond Our Control

Cloud Tread will not be responsible for delays or failure caused by events outside our reasonable control, including:

• Severe weather

• Road closures or transport disruption

• Government restrictions

• Public emergencies

• Natural disasters

• Power or internet failures

• Courier disruptions

• Labour disputes

• Cyberattacks

• Failure of essential third-party systems

We will take reasonable steps to reduce disruption and complete affected orders when it becomes practical to do so.

Changes to These Terms

Cloud Tread may update these Terms of Service to reflect changes in:

• UAE laws or regulatory requirements

• Store operations

• Payment methods

• Delivery services

• Website technology

• Products or customer-service procedures

Updated Terms become effective when published on cloudtread.ae. Changes will not unfairly remove rights that already apply to a confirmed order.

Continued use of the website after an update constitutes acceptance of the revised Terms for future use and orders.

Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

No Waiver

If Cloud Tread does not immediately enforce a provision of these Terms, this does not mean that the provision or any related right has been waived.

Any waiver must be confirmed in writing by an authorised representative of Cloud Tread.

Entire Agreement

These Terms of Service, together with the Privacy Policy, Shipping Policy, Return, Refund & Exchange Policy and any product-specific conditions, form the agreement between Cloud Tread and the customer concerning use of the website and purchases.

If product-specific terms conflict with these general Terms, the product-specific terms will apply only to the relevant product, subject to mandatory UAE law.

Contact Cloud Tread

For questions about an order, cancellation, delivery, exchange, refund or these Terms of Service, contact Cloud Tread through the customer-service information available on cloudtread.ae.

Please provide your name, UAE mobile number and order number so that our team can review your enquiry efficiently.